Refund, Shipping & Privacy Policy

Privacy Policy: Beauty Culture
Effective Date: 08/06/2023 (Updated March 2026)

Beauty Culture (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information including:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

This information is collected when you:

• Make a purchase

• Book an appointment

• Submit an enquiry

• Interact with our website or social media

2. Use of Your Information

We use your personal information to:

• Process orders and payments

• Schedule and manage appointments

• Communicate with you regarding your booking or order

• Provide customer support

• Send marketing communications (only where you have opted in)

You may opt out of marketing communications at any time.

3. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

• Payment processors

• Shipping providers

• Booking systems or software platforms

• Legal authorities where required by law

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyse website traffic

• Store preferences

You can disable cookies via your browser settings.

6. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

9. Contact Us

For any privacy-related enquiries, please contact us at:
info@beautyculture.au

Refund Policy

At Beauty Culture, we are committed to providing you with high-quality products and services. We want to ensure your satisfaction with every purchase you make from us. However, we understand that there may be instances where you need to return or seek a refund for a product or service.

1. Refunds for Products
If you are not completely satisfied with your product purchase, we offer a 7-day refund guarantee. To be eligible for a refund, the following conditions must be met:

• The product must be returned in its original packaging and in unused condition.

• You must provide proof of purchase, such as the order number or receipt.

• The product must be returned within 7 days from the original date of purchase.

Once we receive your returned product and verify its eligibility for a refund, we will process the refund as per the original payment method. Please note that shipping and handling charges are non-refundable, and you will be responsible for the return shipping costs.

We do not offer exchanges - refunds will be issued first and then you may repurchase other product.

2. Refunds for Services

We strive to provide exceptional service experiences to all our clients. We do not offer refunds on any service. In the rare instance that you are not satisfied with a service you received from Beauty Culture, we offer the following options:

• If you are dissatisfied with a service, please contact us within 48 hours of the service appointment to discuss your concerns and we will be happy for you to come in so we can fix the issue.

• We may require supporting documentation or photographic evidence in cases where there was an issue with a service.

3. Non-Refundable Items
Certain items are non-refundable. These include but are not limited to:

• Used or opened products.

• Disposable products

• One on one eyelash extension training.

• Gift cards.

4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will gladly assist you in resolving the situation by offering a replacement.

Shipping Policy

Shipping Policy: Beauty Culture

We aim to ensure your order arrives safely and promptly.

1. Processing Times

• Orders are processed within 1–3 business days

• During peak periods, processing times may be slightly extended

2. Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

• Standard Shipping (Australia): 2–8 business days

• Express Shipping (if available): 1–4 business days

Please note these are estimates only.

3. Tracking

Once your order has been dispatched, you will receive a tracking number via email.

4. Delays

We are not responsible for shipping delays caused by:

• Postal carriers

• Weather events

• Incorrect shipping details provided at checkout

5. Incorrect Address

Please ensure your shipping details are correct.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

• Contact us as soon as possible

• We will assist you in lodging an enquiry with the courier

7. International Shipping

We may offer international shipping. Delivery times and costs vary depending on location.

Customers are responsible for any customs duties or import taxes.